The terms and conditions below apply to all self-development counseling, coaching, and mentoring services provided by Hannah Bushnaq, doing business as Hannah Kapantas, to any individual or organization and constitute the contract for the service to be provided by Hannah Bushnaq to the client. The terms “counseling,” “coaching,” and “mentoring” as used herein cover self-development, life coaching, personal coaching, executive coaching, and business coaching for clients.

In the spirit of good practice, you are asked to confirm that you have read and agreed to each statement below when purchasing services and that you wish to proceed.

All services and communications, whether delivered by email, phone, video conference, or any other means, as well as information provided on this website, are meant to help you work through life challenges and create forward momentum toward personal growth, well-being, and fulfillment. Self-development services are not a substitute for professional mental health care or medical care.

​

Mentorship Disclaimer

In committing to work with Hannah Bushnaq, you acknowledge the following:

• You understand that the services you will receive are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health or medical conditions.

• You understand that Hannah Bushnaq is not a licensed therapist, medical professional, or mental health practitioner.

• You acknowledge that self-development counseling, coaching, and mentorship are currently unregulated industries, and that Hannah Bushnaq does not hold any professional licenses or certifications in counseling, therapy, psychology, or medical practice.

• You agree that you are fully responsible for your well-being during the sessions and afterward, including all choices, actions, and decisions you make.

• You understand that the services provided are not a substitute for mental health counseling, psychotherapy, psychoanalysis, medical care, or substance abuse treatment.

• You understand that all guidance, exercises, or suggestions offered are solely for the purpose of helping you achieve the goals you set for yourself. You give informed consent to participate with the understanding that results are not guaranteed.

• You acknowledge that sessions may involve personal development, relationships, career, and business, and that no outcomes are promised, including but not limited to trauma recovery, personal insight, increased happiness, career growth, profitability, or business success.

Data Protection

You understand that your information will remain confidential unless you provide written permission to disclose it. Exceptions include situations where:

• You report child abuse, elder abuse, or neglect,

• You threaten to harm yourself or someone else, or

• Disclosure is required by law or court order.

Data Security

You understand that digital communication such as email, text, phone, video conferencing, WhatsApp, Skype, or other technologies may not be fully secure. You accept the risks associated with using technology for communication.

Waiver

You hereby release, waive, acquit, and forever discharge Hannah Bushnaq DBA Hannah Kapantas, including any agents, successors, assigns, personal representatives, executors, heirs, and employees from every claim, suit, action, demand, or right to compensation for damages you may claim to have or that may arise from your participation in sessions.

You further declare that no promise, inducement, or agreement not expressed in this document has been made to you to sign this agreement. This agreement binds your heirs, executors, personal representatives, successors, assigns, and agents.

Terms and Conditions of Services

In return for the fees payable by the client (or a third party on the client’s behalf), Hannah Bushnaq agrees to provide the services described herein in accordance with these terms and conditions. The client agrees to pay the fees for services as described. Where a third party pays, the third party is considered an agent acting on the client’s behalf.

If any client has concerns regarding these terms, they are encouraged to contact Hannah Bushnaq prior to the first session. Participation in the first session constitutes acceptance of these terms.

Format of Sessions

Sessions are conducted by phone or internet, including Zoom, Skype, FaceTime audio, WhatsApp audio, or telephone. Other formats may be used by mutual agreement. Hannah Bushnaq is responsible for being available at agreed-upon times.

The length of each session is determined by the client at booking and paid for at the time of booking.

Session Fees

Current session fees are listed on the website and clearly stated at the time of booking. Hannah Bushnaq reserves the right to adjust fees at any time. Any prepaid sessions will be honored at the rate paid at the time of booking.

Dates and Times of Sessions

The date and time of the first session and any subsequent sessions will be recorded through the online booking system (“Acuity Scheduling”) on the website. Hannah Bushnaq agrees to maintain her availability in accordance with the booking platform and honor all scheduled sessions.

Payment Terms

Fees may be paid online by debit or credit card or via PayPal using the Stripe payments gateway integrated with the booking system.

Receipts and invoices are available upon request and will be sent by email.

Fees are due in advance of each session unless otherwise agreed. If payment is not received in advance, Hannah Bushnaq is under no obligation to provide the session.

Refunds for prepaid sessions will be granted only for unused sessions at the request of the client. Sessions that have already been conducted are non-refundable.

Late payments on invoices may incur additional charges.

Between Sessions

Hannah Bushnaq may assign tasks or exercises to be completed between sessions. While completing these assignments is voluntary, not doing so may slow progress toward personal or professional goals.

Clients may contact Hannah Bushnaq by phone or email between sessions for clarification or administrative purposes, including rescheduling or payment inquiries.

Rescheduling Sessions

Clients must provide at least 48 hours’ notice to reschedule. No refunds will be issued for missed sessions without 48 hours’ notice. In exceptional circumstances, Hannah Bushnaq may need to reschedule and will provide 48 hours’ notice where practical.

Confidentiality

All personal or business information provided during sessions will be kept confidential unless disclosure is required by law or necessary to prevent harm.

Early Termination

Hannah Bushnaq reserves the right to terminate services early for reasons including, but not limited to, illness, bereavement, inappropriate behavior by the client, or conflicts of interest. In such cases, unused prepaid sessions will be refunded.

Responsibilities

Hannah Bushnaq will provide guidance and support to help clients improve quality of life or business outcomes. However, the client is solely responsible for all decisions, actions, and outcomes. Hannah Bushnaq is not liable for any losses, financial or otherwise, or for perceived failure to achieve goals, including trauma recovery, personal growth, career, or business outcomes.

Variation of Terms

Hannah Bushnaq reserves the right to modify these Terms and Conditions, including session structure, pricing, and refund policy. Clients will be notified at least seven (7) days prior to any material changes via email or written notice.

If a client does not agree to revised terms, they may discontinue services by providing written notice.